The Social Timeline is an collaborative communications tool that works similarly to a social media feed, but it is internal within the platform. It is designed to give users a place to post exciting, engaging and positive messages and photos, that other users can interact with by liking and commenting on. 

This helps to foster a sense of brand community and engagement across the network. For post inspiration, think about all the times you or the team had something amazing or funny happen on location, but it might not have been on-brand or relevant to post on the public social media account! Common examples:

  • Company wide charity events on-site or across remote teams, like Jeans for Genes, RUOk Day, or International Women's Day
  • A local or international celebrity comes into the venue and poses with the staff
  • Highlighting achievements like anniversaries, birthdays, employee of the month, etc 
  • Sharing wins and successes between locations, like a great sales promo, hiring drive, or customer feedback
     

  1. Widget Name. 
    Don't like the name "Social Timeline"? That's okay - you can change it! Simply head to the System Settings (via your profile icon), scroll down to Social Timeline, and set a new name. Keep in mind that the widget will then display under that new name.
    Click here for more info on the widget settings. 
     
  2. The content editor. 
    This is where you type out your message. This editor supports emojis, so feel free to let your personality speak out! 
    As an Admin, you can decide who is allowed to make new posts in the timeline via the System Settings. Click here for more info on the widget settings.
     
  3. Attachments.
    Want to attach a photo? Just click the paperclip icon. The first image you select will become the main image that displays in the timeline, then any additional photos will get attached in a smaller thumbnail underneath for easy viewing. You can also upload GIFs here!
    You can attach other files like videos and PDFs, which users can download to view. 
     
  4. Tagged Users.
    You can tag other users by typing the "@" sign, then start typing the name of the person you want to tag. The tagged users will get a notification via email and in their taskbar (bell icon) to alert them. The bell notification also appears in the mobile app, however no push notification is sent at this time.
    User Groups can also be tagged, but only by users who have been given permission to do so. The permission to allow tagging users groups is set by Role, and can be edited in the System Settings. 
    As an Admin, you can disable tag notifications from the system settings. Click here for more info on the widget settings. 

  5. Like Button.
    Let everyone know you're reading their posts by giving them a like! Clicking on the "like" icon where the total number displays (left bottom side of the post) will show you a list of all the people who liked the post.
    If the word "like" isn't quite on-brand, you can change that button text and icon. Simply head to the System Settings (via your profile icon), scroll down to Social Timeline, and change the "Like Text" and/or "Like Icon". Click save, and that will take affect immediately. 
    Click here for more info on the widget settings. 
     
  6. Comment Button.
    Even better than a "like", comments go a long way for engagement. Users are not notified of comments unless they are tagged in them.
    All users who can see the timeline, can interact will all posts via liking and commenting. Click here for more info on the widget settings. 

 

FAQ's

  • Can you set permissions on posts?
    No, Posts do not have permissions. Anyone who can see the timeline on the dashboard, can see all the posts inside the timeline. If you would like to hide the timeline from certain roles, reach out to Support@opcentral.com.au and we can remove the widget from dashboard for specific roles.

  • Can we have more than one Social Timeline on the dashboard?
    Yes, there are 2 separate Social Timeline widgets that can be added. They can be named different things and via the Dashboard settings, can be shown to different roles if needed.
     
  • How many posts will display?
    The widget will display the most recent 5 posts. After that, you can simply scroll down on the widget to see older posts. 

  • Can I archive a post?
    No, posts cannot be archived. They just move further down in the timeline as more posts get added.

  • How can I remove another user's post?
    Only the user themself can remove a post, no one else (not even Admins). If you want to remove a post on behalf of a user, you will need to be a User with the "Can Imitate" other users permission, and imitate the user in question.

  • Can we moderate the posts?
    No, if a user has been given permission to post, they can do so at their own will. If you are looking for a more moderated way to allow social communications on the platform, chat to support@opcentral.com.au about the Discussion Forums module (part of the People Central suite).

  • Will I get a push notification on my mobile app if I am tagged in a post?
    No, but you will see the notification under the "bell" button on the app. Stay tuned for future product updates as we continually enhance the web platform and mobile apps.