Monthly license fees are automatically charged to a nominated credit card or bank account. Please do not manually pay any invoices directly to the Ideagen Op Central bank account, unless specifically instructed by our Team to do so.
Your billing date will be the date your platform was first activated; billing dates cannot be changed at this time.
All major credit cards are accepted (Mastercard, Visa, American Express/AMEX, etc), or direct debit through a bank account. All transactions are processed securely by Stripe and invoices are provided by Xero. Click here for more information on updating your billing details.
If you are set up with direct debit via bank account, Stripe will send a notification to the main billing contact a few days before as a payment reminder.
Payment receipts/invoices are not sent automatically, but are available to download any time through the Billing page in your Op Central platform. You will need Billing Access to see that page, so please contact the Support Team if you need to view/download invoices. Click here for more information on viewing/downloading invoices.