Email templates, access permissions and changing the module name can all be found within the Module Settings.

  1. Click on your profile icon, then down to System Settings

  2. Under Module Settings, click on Support Desk.
    Note: If you change the name of the module, it will appear under the new name instead.
  3. To change the default email templates, click the accordian drop down.
  4.  To view which roles have permission to the module, click on the Permissions tab. If you don't see a role listed, it means they do not have access to the module and cannot create tickets. Changes to permissions are automatically saved.
  5. To give a Role ability to submit tickets, simply use the "Allow Access" button and select the Role. 
  6. If you want to give ability for a Role to Manage Tickets (a "Support Agent"), then also tick the box for "Manage Tickets".


Employee Engagement Software