Email templates, access permissions and changing the module name can all be found within the Module Settings.

  1. Click on your profile icon, then down to System Settings

  2. Under Module Settings, click on Support Desk.
    Note: If you change the name of the module, it will appear under the new name instead.
  3. To change the default email templates, click the accordian drop down.
  4.  To view which roles have permission to see or do things within the module, click on the Permissions tab. If you don't see a role listed, it means they do not have access to the module. Changes to permissions are automatically saved.