When you create a new user account (or bulk upload users), you have the option to send them an account activation email at that time. If you choose not to, you can send it at a later time using the following methods. 

To send activation emails from the User List:

  1. Click Admin, then Users (or User Management)

  2. Tick the box next to each users name you want to send an activation email to
    • You can filter your list to include certain roles or other user data by using the "Filter" button on the right side of the list. 
    • Once filtered, you can display all users who meet the filtering criteria by clicking "Show all entries" on the left side above the check boxes (it defaults to 10 but you can change it any time).

  3. Click Actions (or Bulk Actions, if you have selected multiple users), then Send Activation Email

Tip: The system will not send activation emails to someone who has already activated their account, even if the box is ticked. If they have forgotten their password, they can reset it from the login page.

Note: You cannot activate an account on behalf of another user. The user is required to set their own password, read and agree to the Op Central User terms & conditions, as well as your company's own terms & conditions if you choose to add those. Each user must have their own account; accounts cannot be shared amongst separate people. 


To send an activation email from within a User's profile:

  1. Click Admin, then Users (or User Management)

  2. From the User list, click the View User button (under Actions on the far right side of the list)

  3. Click the ellipses next to the user's name

  4. Click Send Activation Email


Occasionally, activation emails will go to a user's email spam/junk folder. If the email doesn't arrive to their inbox within 10 minutes, then it most likely went into their spam (9 times out of ten, this is the case!). Please have the user check their spam/junk folder, then mark the email as "Not Spam" or add the noreply@opcentral.com.au address to their Safe Senders list. 

If the email is not in their inbox or spam folder after 10 minutes, check that the email address is correct in Op Central. Make any changes if needed, then follow the steps above to re-send the email.

If after checking that the email address is correct and re-sending the email, it still does not arrive to the user's email inbox/spam, please email support@opcentral.com.au and our Client Success team can look into the issue. Please indicate which user and/or email address is not receiving it.