In the original Training module, learners have 3 attempts at quizzes to get the answers correctly. Learners always need 100% to successfully pass and complete the program.

If a learner exceeds their attempts, an assessor for the program will be notified of that and can reset the attempts. 

  1. Under the Training side menu tab, click Observations
  2. A list of learners will display, where you will see under the status column: "Attempts Exceeded" 
  3. Clicking the eye button will redirect you to a page where you can reset the assessment attempts.


Note: The new/updated Training module does not yet have configuration options for number of attempts. This is a feature upgrade scheduled for release before the end of the year.