Depending on your email platform/provider and your security set-up, the automated reminders or notification emails from the Op Central system may be rejected. If you're not receiving them, chances are they are being marked as spam by your email provider or by a separate spam filter.

We recommend adding the Op Central email address to your contact list/address book as well as marking it on your safe sender/not spam/whitelist if it ends up in your spam/junk folder. There is a different process to do this for every mail platform, the most common are listed below.

Op Central platform automated email address: donotreply@mail.platform.vortilla.io
IP address: 209.61.151.236

 

AOL
WebMail

  1. Click "Add Contact".
  2. Enter our email address and any additional information.
  3. Click Add Contact.

 

Gmail

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select "Create Contact" on the top menu.
  3. Enter our email address in the primary email box.
  4. Select Save.
  5. If an email has already gone to the spam folder, you can also mark it "Not Spam" to whitelist it.

 

MacMail

  1. Open your Contacts
  2. Under File, click New Card
  3. Enter our contact details including email address.
  4. Click Save.
  5. For additional help with whitelisting email addresses in MacMail, please see Apple's support.

 

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter our email address and any additional details.
  5. Select Add.
  6. For additional help with whitelisting email addresses in MSN, please see Microsoft's support.

 

Outlook
For 2003, 2007

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options.
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Enter our email address and any additional details.
  7. Click OK.

For 2010

  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Click Add.
  6. Enter our email address and any additional details.
  7. Click OK, then click apply.

For 2013

  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders tab and click Add.
  4. Enter our email address and any additional details.
  5. Click OK and close the window.

For additional help with whitelisting email addresses in Outlook, please see Microsoft's support.

 

Yahoo
In Yahoo Mail, your Contacts list is your whitelist.

  1. Open your Yahoo mailbox.
  2. Click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact."
  4. Enter our email address and any additional details.
  5. Click Save.

 

 

Whitelist an Email Address in a Security Program

Certain firewall and intrusion prevention security programs can block Op Central's automated emails. If you aren't receiving the platform's emails and you have already whitelisted our email address, you may also have to update the whitelist in your security program as well. This is less likely to affect web-based email programs, like Gmail, Yahoo, or AOL, and more likely to affect desktop/app-based email programs, like Outlook, Thunderbird, or AppleMail.

These are the two most common anti-spam systems; if yours is not listed then please reach out to their support team for assistance.

 

McAfee SpamKiller

  1. Click Friends.
  2. Click Add.
  3. Enter our email address.
  4. Click OK.


Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam emails before they reach your inbox.

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select "AntiSpam".
  3. Select Configure button on the bottom right-hand side of the screen.
  4. Select the Allowed List tab - second tab on the list of tabs.
  5. Select Add.
  6. Enter our email address in the Email address box.
  7. Select OK.