Some web browsers store old data (otherwise known as cookies or a cache) which needs to be cleared from time to time. This process varies depending on which browser you choose to use.
- Log out of your Op Central account first before performing any of these options.
Chrome
- Log out of your account, then right click (control + click on Mac) on any part of the page and select "Inspect"
- A code panel will open on the right hand side of your browser (or bottom, depending on your browser version). Don't panic, this is normal & expected!
- Right click (control + click on Mac) on the page reload button and select "Empty Cache and Hard Reload"
- This will reset the your site's browser cache and ensure you're accessing the latest data from the Op Central web application
- You can now close the code panel using the "x", and log back in to Op Central
Safari (Mac)
- Log out of your account, then hold down Command + Shift + R
- OR
- Logout, then click on the Safari drop-down menu and select Preferences.
- Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
- Select the Develop drop-down menu. Click Empty Cache
- Log back in to Op Central
Internet Explorer
- Log out, then click the cog icon (top right corner)
- Select Internet Options
- Under the General tab, find heading "Browsing History" and click Delete
- Tick the boxes next to Temporary Internet Files and website files, and Cookies and website data
- Click the Delete button
- There will be a success message at the bottom of the screen once it's complete
- Log back in to Op Central
Mozilla Firefox
- Log out of your account, then click the menu button (top right corner) and select options
- Select the Privacy & Security panel
- In the 'Cookies and Site Data' section, click Clear Data
- Remove the check mark in front of 'Cookies and Site Data'
- With 'Cached Web Content' check marked, click the Clear button
- Close the page and log back in to Op Central